Returns & Exchanges
Due to the perishable nature of our fresh-baked donuts and pastries, we prioritize food safety and cannot accept physical returns. If you are unsatisfied with your order, please contact our team within 24 hours of pickup or delivery for a resolution.
Contact Customer Care
Reach out to our support team via phone or email within 24 hours of receiving your order to report any issues with quality or accuracy.
Provide Order Details
Include your order number and a brief description of the concern, along with photos of the product and packaging if reporting damage.
Quality Review
Our bakery management will review your request to determine if a replacement, store credit, or refund is appropriate based on our freshness standards.
Resolution Processing
Approved refunds will be processed back to your original payment method within 3-5 business days, or a fresh replacement will be scheduled for immediate pickup.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing